Contact
Thank you for your interest in Peucia. If you have any questions, suggestions, or need after-sales support while purchasing a vase, you can contact us through the following channels. We promise to provide a professional response within 24-48 hours and do our best to address your needs.
Customer Service Email (Preferred)
Email Address: service@peucia.com
Applications: Vase material inquiries (e.g., is ceramic shatter-resistant, is glass fragile?), sizing (e.g., is the bottle opening diameter suitable for bouquets), order inquiries (e.g., shipping progress, payment issues), after-sales support (e.g., vase breakage, incorrect style shipped), and partnership discussions (e.g., blogger collaborations, bulk purchases). Email communications can include images (e.g., order screenshots, photos of the problematic vase area) to help us better understand your needs. Website Message Form
Access: Visit the Peucia.com homepage, scroll down to the "Contact Us" section at the bottom of the page, fill in your name, primary email address, question type (e.g., product inquiry/order issue/feedback), and details, and submit your form. We'll respond to your registered email address.
Suitable for: Simple inquiries (e.g., whether a certain vase is back in stock or customizable), website user experience feedback (e.g., page operation suggestions), etc.
Communication Tips
Order-related issues: Please be sure to include your "order number" in your email or message (you can find it in the order confirmation email or in "My Orders" in your account). This will help us quickly locate your order and shorten processing time.
After-sales issues: For broken or defective vases, please include clear photos (e.g., a close-up of the damaged area and the overall packaging). This will help us quickly identify the issue and provide a solution (e.g., reissue or refund).
Business Hours: Our customer service team handles inquiries 7 days a week. Holidays (such as Christmas and Thanksgiving) may result in slight delays. Please check the website homepage for holiday customer service notifications.