Privacy Policy

Peucia (hereinafter referred to as "we") respects and protects your privacy when using the peucia.com website (hereinafter referred to as the "Website"). This policy is designed to clearly explain how we collect, use, store, and protect your personal information, as well as your rights in relation to your personal information, to ensure that your privacy is fully protected.
Types of Personal Information We Collect

To provide you with the complete "vase selection - ordering - delivery - after-sales" service, we may collect the following necessary personal information, and only collect the "minimum information required to provide the service":

Identity and Contact Information: such as your name, email address (e.g., a personal email address other than service@peucia.com), and phone number (if you choose to communicate by phone) provided when registering or placing an order. This is used to confirm your identity and send order notifications.

Order and Shipping Information: such as delivery address (including zip code), payment-related information (only payment results are collected; sensitive data such as full bank card numbers and payment passwords are not stored and are encrypted by our partner payment provider), order number, and the style/size/material of the vase you purchased. This is used to process orders and arrange logistics.

Account Information: such as the username and password you set when registering on this website (passwords are encrypted and stored, so we cannot view the original password). This is used to ensure the uniqueness and security of your account.

Usage Behavior Information: such as the type of device you use to access this website (mobile/mobile). Computer), browser model, access time, vase pages viewed, and items added to the shopping cart are used to analyze user preferences, optimize the website interface (e.g., adjust the placement of popular styles), and provide recommendations that better suit your needs (optional and can be turned off).

Other information: such as photos (e.g., pictures of damaged vases) and comments and suggestions you provide when reporting issues to our customer service email address, to address your specific needs. Purpose of Use of Personal Information
We use your personal information only for legitimate, necessary, and explicit purposes, including:

Order fulfillment: confirming order information, arranging logistics and delivery (including providing the delivery address to the logistics provider), and sending order status notifications (such as order confirmation, shipping reminders, and receipt reminders);

Customer support: responding to your inquiries (such as vase material maintenance and size compatibility), handling after-sales issues (such as returns and refunds, and replacements for damaged items); and following up on your feedback;

Product and service optimization: based on your vase browsing and purchase history, improving product design (such as increasing production of popular sizes) and optimizing website functionality (such as streamlining the ordering process);

Ensuring security and compliance: identifying and preventing fraudulent orders (such as orders placed from unusual addresses) and complying with relevant US laws and regulations (such as tax reporting requirements). Restrictions on Sharing and Disclosure of Personal Information

We promise not to sell or rent your personal information to unrelated third parties. We will only share your personal information with partners in the following necessary circumstances, and these partners are required to maintain confidentiality:

Logistics partners: We will share your name, shipping address, and contact number solely for the purpose of fulfilling the vase delivery service and not for any other purpose. Payment institutions: We will share your order amount and payment status solely for transaction processing. Sensitive payment information (such as bank card number) is encrypted and processed directly by the payment institution and is not accessible to us. Legal requirements: If we are required to disclose your personal information due to a lawful request from a judicial or administrative agency (such as a fraud investigation), we will cooperate to the extent permitted by law and will make every effort to notify you (unless prohibited by law). Personal Information Security Measures

We implement multi-layered technical and management measures to protect your personal information from disclosure, tampering, and misuse: Data encryption: Sensitive information (such as account passwords and delivery addresses) is encrypted and stored to prevent unauthorized access; Access control: Access to personal information is restricted to essential personnel, such as those handling orders and providing customer service. Personnel are required to sign confidentiality agreements and will be held legally liable for violations; Security monitoring: Regular security scans of our website systems are conducted to prevent hacker attacks, data leaks, and other risks, ensuring a secure information storage environment. Your Rights to Personal Information

You have the following rights regarding your personal information, which you may exercise at any time through reasonable means:

Right to Access and Modify: You may log in to your account on this website to review and modify your name, shipping address, contact number, and other information (payment information must be modified through your payment provider);
Right to Delete Information and Cancel Your Account: If you no longer use this website, you may contact service@peucia.com to cancel your account. Upon cancellation, we will cease using your personal information and delete it within 15 business days (unless required by law or regulation);
Right to Opt Out of Marketing: If you do not wish to receive marketing emails from us, such as those about new products and special offers, you may click "Unsubscribe" in any marketing emails you receive, or turn off "Marketing Notifications" in your account settings. Upon unsubscribing, you will no longer receive such emails.

Policy Updates and Notices

This Privacy Policy may be updated due to changes in U.S. laws and regulations or adjustments to this website's services. Updates will be posted on the "Privacy Policy" page of this website and will indicate the "Last Updated" date. If there are any major changes to this policy, such as an increase in the types of information collected or a change in the purpose of use, we will notify you promptly via an announcement on our website or by sending a notification to your registered email address.

Questions and Complaints

If you have any questions about the collection or use of your personal information, or believe your privacy rights have been violated, please email service@peucia.com. We will contact you within three business days and provide a solution.